Live view not working on iPad m1
Live view is not working on my 5th generation ipad 12.9inch M1. Live view works on my iPhone and my older 12.9 ipad, but not on the m1. The message I get is live view ended. It won’t connect. I can control the ring outdoor camera with lights siren and voice just not live view. Reinstalled app, swapped Wi-Fi. No more ideas. It works fine on other devices just not the m1. Any ideas ?
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15-08-2021 08:44:30
Responses (6)
- D
I have the same problem. Same iPad models does not allow live view as described. iPhone 12 max works fine. I’ve uninstalled and reinstalled RING. This is a bug.
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20-08-2021 02:19:37
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- T
Hey neighbors. Thanks for sharing this feedback with us. I suggest reaching out to our support team to they can investigate this concern. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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20-08-2021 04:49:32
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- M
Same problem here. I have a brand new ring indoor camera, and can get live view on echo show and my iphone, but NOT on my ipad air. Connections are fine, signal strength is -38, VPN is turned off, video recording is fine. I usd to get live view on my peephole camera with rapid ring, but that stopped working, too.
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07-05-2023 02:28:25
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- C
Hi neighbors. If the Live View on your tablet is not working, please try the troubleshooting steps listed [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). Additionally, ensure you have the latest version of the Ring app and your tablet's operating software installed. If you have a VPN on your device, turn it off while utilizing the Ring app. If none of these steps work, and you are unable to access Live View on your tablet, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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08-05-2023 08:15:59
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Tom_Ring
Hi @Tonyf. Would you happen to have an active VPN on this iPad? Also, as a test, try connecting the iPad to a mobile hotspot and then viewing the Live View. I would also ensure that you have the latest IOS installed as well as the most recent Ring app version. Let me know how this goes.
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17-08-2021 04:06:41
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