G
App won't load live
Whether I'm trying to load a motion alert or trying to live view, wifi or mobile network, I get loading. Sometimes I'll get the cannot connect error but usually it just loads forever. Therefore I cannot talk to people coming to front door or wouldn't be able to siren if something were to happen. I have family that have the exact problem. 
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20-11-2019 04:55:53
Responses (2)
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Chelsea_Ring
There are many things to take into consideration with this, @Ginafur86 . How is the connection to your device? What phone and app version are you using? Have you recently tried uninstalling and reinstalling your Ring App? How many apps do you normally have open when you are trying to connect? Last, but certainly not least, have you reached out to our support team?
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20-11-2019 11:26:51
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