Responses (1)

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  IamMeeks

  Same thing here, except it is much more aggressive on my phone (Andoid). Sometimes it logs me out minutes later, sometimes hours later. And once logged out, it will very insistently pop up over everything else until I log back in. Must be a recent update that broke it. Hope it gets fixed quickly as this is one of the more irritating bugs I've experienced.

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  02-04-2020 08:12:10

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  Marley_Ring

  Sorry to hear about this neighbors. Please ensure VPN is disabled on your mobile device, and that your Ring app is up to date. Removing and reinstall the app is always a great step to ensure optimal performance. I recommend also checking for any [android apps that might conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). Feel free to let us know how this goes, and any other details, while we share your feedback with our team.

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  02-04-2020 11:34:41

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  IJ1

  Hi. No Vpn enabled. Just happened again now. Not opened app since yesterday but once again had to login credentials

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  03-04-2020 11:47:55

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  madwoman

  Same for me. The last couple of weeks it logs me out then we have the two factor authentication. I don't have a VPN and have not added any apps to my Droid. It has something to do with a recent update. Also I have none of the apps listed in the possible conflict list.

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  04-04-2020 04:53:05

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  sandy_11

  Hello! I have been having a similar issue with an app login. It keeps logging me out automatically and I have to re-login. I have been advised re-installation on the chat which is not helping. Any suggestions? Thanks

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  05-04-2020 07:10:31

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  Blimeydad

  I have also had similar trouble. Only difference is that login kept failing and telling I was not connected to the internet. However, when I selected reset my password it sent me a link. It is also asking for two factor authentication which is turned off in my account Not a huge deal but clearly something is wrong. I deleted the App and I was able to get in. Two factor issue is still there but probably should select that anyway.

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  05-04-2020 08:40:54