Video Doorbell: Motion Detection is not sounding on Chime

I have a hardwired video doorbell and a chime in my hallway.When the doorbell detects motion, the chime no longer emits the usual jingle.In the app under Link Chimes to Front Door, Rings shows 1 Chime Linked, and under Motion Detected it shows 0 Chimes Linked.When I touch Motion Detected, the screen changes to "When Front Door detects motion, your chimes will..." Alert you. But the chime is silent when I test-walk the video doorbell.Can anyone suggest a solution?Thanks.