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Unable to cancel my order
I placed an order on Saturday night, immediately after placing an order I found that I placed a wrong order and I tried to cancel. I tried locating the cancel button, it was nowhere then I tried clicking on the chat window on the right-hand side bottom, it had only 1 option to "Get help from the community", somehow I managed to find the email of support help@ring.com.I have written the mail to them withing 10 min of placing the order, got an automated response immediately. I tried calling them and selected option 4 for Order Status, the call got disconnected I tried multiple times. I waited till Monday, still no response to my mail, then I sent another mail on Tuesday still no response. And Now my order is delivered.They have an option to return but that would cost me $5 which I have to pay from my pocket without any of my mistakes.This is so frustrating. I will never buy anything online from Ring.com again. This also raises a question on the support which ring is providing for my alarm system.I understand that their systems are overwhelmed by the pandemic this is not the excuse to mishandle the orders, if ring.com just provides a small button somewhere in the page to cancel the order, this will save so much time, frustration for us and for the ring. This is so bad.
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20-05-2020 17:23:10
Responses (1)
- C
Hi @Brnaranjo. I'm sorry to hear that your experience hasn't been great so far. The Community does function as a neighbor-to-neighbor forum, so it would be best to contact our support team directly about your return. They'll be able to pull up your account and take a look at the order to see what's going on and how they can get a cancellation or return processed for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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23-07-2021 17:30:45
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Brnaranjo
Same thing happened to me I immediately tried looking for the cancellation button and when found it said I had a 45 minute window to cancel so I did right away knowing I had more than enough time until I hit the 45 minute mark. I received my confirmation Email right away after purchase at 11:33p and I was trying to cancel at 11:41p and it kept saying I missed the 45 minute window which is impossible! I’m writing this review as we speak and it still hasn’t even been 45 minutes since purchase. This is ridiculous and when I put in my order number it says that it doesn’t exist but I’m getting emails from ring all with the same order number and shipping confirmation saying it will be sent to my address. This company sucks with customer service. I wouldn’t recommend dealing with them unless you are confident in what you are purchasing. They seem to be a little bit of a scammy company in my eyes. Hopefully I am able to get this canceled before they deliver it to me and have me pay for the return.. very upsetting first time experience I will never order from here again.
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23-07-2021 07:15:02
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