Support or lack of supprort

I contacted Ring via. chatbot then a real person on chat. we tried but got nowhere with my question (get on to that later). he suggested I email them and gave me their email address. The email address is no longer in service.I was then told by help centre to call RING uk help line - yes you’ve guessed it - its dead. not workingWe buy their products then thats it - if your question does not fit their category then thats that- they don’t seem interested. unless of course you want to buy something… then they sit up and take notice.Ive gone off subject but Im fuming that their own staff don’t know their own support email or telephone.any suggestions welcome please