Responses (5)

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zhangym

Same issue here. Looks like a universal problem. Please fix the app ASAP!

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04-10-2020 02:49:15

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breakNegg

Very common problem if you read through all the different threads. I have 2 stick Up Cams Gen 2 that I have the problem with but installed a spotlight cam today and it picked up Solar straight away.

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04-10-2020 06:53:52

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Bianalisa

Same thing here. All my stick up cams have been on solar power and operating successfully for almost a year but i can’t use the 5 min snapshot. Front doorbell on solar as well and says “not established”. Very frustrating!

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04-10-2020 21:55:48

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Maddog1956

I'm having the same problem. My solar status shows "not established" even though my solar panel is connected and working.

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10-10-2020 21:22:37

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Greebo65

Having the same problem... 3 out of 4 cameras showing not established, but still charging

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11-10-2020 13:27:55

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rjs5689

After spending time on the phone with Ring, they determined I had a "bad solar panel" and sent a replacement only for me to have the same problem. They refuse to acknowledge a problem on their end. I'm done with Ring thanks to this awful service experience.

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12-10-2020 19:59:05

A
azt
I am having this same issue. Out of nothing, after like 8 months, suddenly two cameras started to show the Solar Status as not connected along a Shop Now button???? Both with two batteries and all at 100% charge except by one at 85%.Wtf Ring??? Why this has happened out of the blue?
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06-01-2021 10:20:57
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family1sttech
Just want to get my voice heard on this issue as well. Experiencing the same issue now ever since August, 2nd gen battery stick up cam with solar panel connected. I get a continuous full charge, but always indicates there is no solar connected, no way to select the 5 min snapshot.
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13-01-2021 07:37:25
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WY
Wont-you-be-my-neighbor
[Here is the fix you need](https://community.ring.com/t/a-fix-for-spotlight-cam-battery-not-recognizing-the-solar-panel-when-connected/31562)
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17-01-2021 22:47:55
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Westba4607
Being a new user, I can only upload 1 pic! Hi, I have 2 solar powered stick up cams. One is working great. The other is slowly loosing charge, with definitely the same amount as sun as the other. When I go to power on the app, the cam that is always 100 percent has a lighting bolt type icon in the battery and says it is connected to a ring charging device. The camera that is slowly losing charge has no lighting bolt in the battery on app and just says connected. I set them up exactly the same. If all the firmware is up to date and they are both connected to the same ring brand solar panel, why the different messaging in the app?
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21-06-2021 13:55:56
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