Responses (2)

C
Caitlyn_Ring
Accepted Solution
Hi @user_3ecbb5. Have there been any changes to your router or your network? It doesn't sound like a signal issue if the router is close to the Doorbell. Make sure the ports and protocols used by Ring devices are open on your network, and try changing the router channel. It may also help to create a guest network using only 2.4GHz and connect your Doorbell to that. If this issue persists after trying the troubleshooting steps above, our support team can take a deeper look. You can reach out at one of the numbers available here, or on Facebook @Ring.
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19-06-2024 23:56:40
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U
user_300d09
I have a video doorbell (2nd gen) model 5UM5E5 doing the exact same thing since Monday the 17th. I am a network systems analyst and also got mine online using hotspot and apple's max compat mode setting. My home routers are Asis AX86u and AX58u. Just for troubleshooting I fired up my old mikrotik rb 2.4 g N router and got it working as a bridged AP. Same problem. Using wireshark to analyze a packet capture, I have narrowed it down to a faulty DHCP packet ack/nack. So the wifi is working. The dhcp client sends the request, my asus router sends the reply..it fails to set up, and this repeats every 30 seconds or so forever. Asus routers even have an option to turn on a wpad padding hack but that doesn't solve it either. I strongly suggest Ring revert the dhcp client back to the previous version and push that out to production and then work on fixing whatever is broken in the current implementation.
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23-06-2024 03:39:52
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