Ring Chime offline , WiFi excellent signal

Question

My Chime keeps going offline despite being 10ft from my Router. Reset it and it lasts less than a day & it’s offline again with the last reported RSSI of 36. This has been going on for weeks with no resolution, any ideas folks?

Caitlyn_Ring · Answer

Hi @user_bd3337. Thank you for including the distance from the router, as well as the last reported signal strength. Both of those look good, so it's likely not a signal issue specifically. Have you tried moving the Chime to a different outlet, to see if this issue still persists? Which wifi channel are you using?

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Ring Chime offline , WiFi excellent signal

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