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Chime Pro stuck on update routine
Chime Pro 2nd Gen stuck on update routine. It logs on tp wifi ok but then starts flashing blue/green and app says it is updating and could take up to 15 minutes. I've left it for 2 hours and it still says updating. I've tried holding reset button 5/10/20/30 seconds and nothing changes, it still flashes blue/green. I've tried to set it up at a friends house on a totally different network where it connects to thier wifi ok but then goes in to same update mode and stays there. Any ideas what I can do to get it back to normal operating mode??
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03-09-2023 18:36:37
Responses (5)
- C
Was that resolved?? I’m having the same issue. Have waited for over 24hrs in the blue/green update light
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25-11-2023 01:35:54
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- O
Hello there,I have the issue with my chime pro (1st gen).What I have done last week was remove the device from the app, unplugged it for An hour and then hold the reset button for around 10 seconds during power on.After that I am able to reset it and set it up again to work for a few day. However, it failed update again today( which I didn't update it manually). It seems that the firmware is having issues with my chime pro. May I ask how to stop it from automatically update? Could anyone please help? Thanks.
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03-12-2023 02:30:31
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- T
I’m having the same problem it’s been trying to update for days. Help.
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20-12-2023 02:16:00
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- C
Hi neighbors. If the troubleshooting steps suggested in the marked solution don’t resolve this, you’ll need to follow up with our support team for further assistance.
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20-12-2023 16:26:49
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Caitlyn_Ring
Hi @PeteCarpet. It shouldn't take that long for your Chime Pro to complete an update. Resetting the Chime Pro is a troubleshooting step I would have recommended in this situation. One other thing you can check is if the [ports and protocols used by Ring device](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices)s are open on your wifi network. If this issue persists, I'd suggest following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can look into this more closely.
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05-09-2023 16:58:25
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