U
Chime not connecting to phone
connectivity
chime-pro
troubleshooting
Hi, I have a Chime Pro (2nd Gen) which is offline and I can't reconnect on either my iphone or my wife's android phone. I've entered the 5 digit pin code The light is flashing green Goes through "preparing to setup stage join's the Ring wifi Then just get the 'Connecting to your Chime Pro' with a blue spinning circle and then nothing changes. It had worked previously, only 8 months old at most. Have tried the set up numerous times over the last 2 weeks without any change. Any advice would be much appreciated?
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03-11-2022 04:08:56
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Caitlyn_Ring
HI @userMikeJ. If you haven't done so already, I would suggest resetting the Chime Pro by holding down the reset button on the side for about 15 seconds. After the reset is complete, attempt the setup process again in the Ring app using the steps under Set Up a Device. We also have some setup troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly) that may help. If none of these suggestions work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-11-2022 09:31:49
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