Responses (10)

• R

  Ron2006

  In the App under Device Health the is a line for Solar Penel Status. It has a note under it that states " Add a Rign solal penel to Extend Battery Life". Well I have a solar Panel attached to my camera adn the only way I know the panel is working is the batterys are staing charged at 100%. It would be nice to have some kind of message status unders Solar Penel Status, like connected, operational, so we know its working and connected. Thanks

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  22-02-2020 09:49:36

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  A

  Arjulaad

  Same thing here ??‍♂️

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  07-04-2020 09:24:30

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  Arjulaad

  Lets try putting a little ''pressure'' for them to react on twitter!

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  27-04-2020 10:55:57

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  Arjulaad

  it's working here now!

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  13-05-2020 10:09:34

• A

  alwaysconnected

  Same problem here. Ring stick up camera outdoor connected to a solar panel. Doesn't seem to be charging and the app says "Add A Ring Solar panel to Extend Battery Life”" like it doesn't recognize that it's plugged into a power source. Even during sunny southern california days. Is the panel broken?

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  02-04-2020 07:52:06

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  R

  Russell99ky

  Same issue here. Installed a solar panel to my spotlight cam. And I get the same msg in my app.

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  05-04-2020 07:20:05

• J

  Jaamin

  Do Ring support have a solution this issue? I've just returned my doorbell 2 solar charger and await the replacement. Reading all these posts, is there a major manufacturing defect? surely we can't all be installing the charger incorrectly???

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  23-04-2020 12:59:11

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  J

  Jaamin

  Update to the lack of solar charging... I’ve installed the replacement solar charger for doorbell 2 (you need to provide the solar charger serial number to Ring to get a replacement. It’s on the back of the charger, not somewhere like the box to be helpful) and unsurprisingly, it’s still not charging the doorbell. Are the solar chargers just a fake bit of plastic? Surely Ring’s quality control can’t be that bad that 2 x boxed sealed solar chargers are faulty? Or is Doorbell 2 faulty? Has anyone got a doorbell 2 that actually charges connected to a solar charger for doorbell 2? I feel the axe coming out this weekend. It’s Johnny!

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  25-04-2020 10:35:17

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  Arjulaad

  You could ask for a level 2 tech, if they have some, see if they have an explanation/solution for you. If they do have a solution i'd be curious to know...but more work for you. ??‍♂️✌??

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  26-04-2020 11:29:12

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  Arjulaad

  They could also upgrade you to a 3.....

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  26-04-2020 11:31:13

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  Arjulaad

  And out of curiosity did you try, like Immaxim, to charge it with an usb charger?

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  26-04-2020 11:35:43

• A

  Arjulaad

  Lets try putting a little ''pressure'' for them to react on twitter!

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  27-04-2020 10:54:33

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• A

  Arjulaad

  ??

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  13-05-2020 10:07:30

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  C

  Cabrera1016

  So Ring fixed this for you - the message? That's hopeful. My solar panel is connected to my Ring Stick Up Cam and i still have the generic advertising message.

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  18-05-2020 03:53:57