Key by Amazon not connecting to Ring Camera
Hello, whenever I try to add a Ring camera to Key by Amazon I keep getting the following message and cannot complete the process. Your session has expired. Please close the window and try again. This message is coming from oauth.ring.com, not Amazon.
3035 •
0 •
3 •
21-11-2020 07:14:07
Responses (8)
- S
Hi, I have different types of cameras, floodlights, spotlights, stickup cameras, etc but the issue is not with the camera. It doesn't even get there. The issue happens once I open the Key by Amazon app and click on link with Ring. The only thing that I keep getting is the screen attached.
•0
29-11-2020 03:21:12
THi @sebasc. Happy to chime in for Caitlyn here. Have you checked to see if Key by Amazon is available in your area? If you are trying to set this up in an area that is not supported, you could receive this error. If you've confirmed compatibility and are still encountering this problem, please contact our support team. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
•0
30-11-2020 03:55:07
SYes, I did check as I use Key all the time time. I just wanted to add a camera to it. Unfortunately, Chat won't support troubleshooting, there's no email support information and calling support places you on a 20-30 wait time. So, I think I will keep trying other things. It might be an issue with the Android app.
•0
30-11-2020 04:16:19
SI opened a case with Amazon support to see if they can find out what's going on. I have a feeling that it has something to do with the 2FA and the identity management changes for the enhanced security. If I find anything I will post it here.
•1
30-11-2020 09:52:30
- R
I am experiencing the same issue. Going to follow this post. Hopefully this will get resolved soon.
•0
04-01-2021 06:33:32
•
- J
Having the same issue connecting Key to Ring. I got to the login screen and entered the account verification before getting a session timed out error. It was maybe 15 seconds.
•0
14-03-2021 09:48:12
•
- M
Hi there, neighbors! To best setup your Key by Amazon to Work With Ring, I recommend following the steps in this [help center article](https://support.ring.com/hc/en-us/articles/360027029411-Key-by-Amazon-Works-With-Ring-). There you will see steps for linking and setting up your Ring and Key by Amazon, as well as further tips and tricks for use. As a troubleshooting step, please try unlinking or removing the integration from both apps, and setting it up again. If this is a first time attempt at getting the integration to work, try doing this from another mobile device, if possible, as this will rule out many factors. Fee free to let us know how this goes! :)
•0
15-03-2021 04:04:32
•
MHi Marley, These instructions aren't at all helpful for the issue being reported. The issue comes when following the instructions. When you click on "Link Ring Account" in the key app, it immediately comes up with a Your Session Has Expired message on the https://oauth.ring.com/oauth/users/sign_in page.
•0
23-04-2021 07:23:45
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @sebasc. Can you clarify which model of Ring Camera you have and what you're trying to set up in the Key By Amazon App? Feel free to attach screenshots if that will help demonstrate what you're seeing on your end.
0
23-11-2020 03:33:42
•