Where can I make a complaint?
I see no provision on Ring's web pages for Customer Service or Customer Feedback. Where can I make a complaint?
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12 •
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20-05-2020 02:13:09
Responses (20)
- A
The search bar at the top that you recommend I use brings up no customer feedback or complaint form. I ask again, where can I make a complaint?
•3
20-05-2020 09:57:23
CHey @AlexEthridge. The Community forum is for neighbor to neighbor support and help, so we do not have an official customer complaint form. For a direct line to support and to speak to someone on your complaint, you can give our support team a call directly. For this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here](https://support.ring.com/hc/en-gb/articles/213608406) to see how to contact support. You are free to call about your concern, especially if it is to do with billing or devices that may need to be replaced, refunded, etc., as our support can actively address that on your personal account. If this is feedback on an experience or expressing how you feel, you're welcome to detail it in your post here, though it will not receive an official response from our support team. Please note that this is a public forum, so please do not include any personal details that are not appropriate for a public forum. Thanks in advance! :)
•1
21-05-2020 06:40:47
- D
I agree no where to make a complaint. I have the ring doorbell. The product is advertised: See who’s there at the front door when you’re not at home. But if there’s a power outage the ring doorbell does not reconnect to the Wi-Fi so therefore you have to be home which defeats the purpose of the ring doorbell
•4
12-01-2022 03:21:44
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- 1
I am really frustrated. I have called at least six times and spent 6-8 hours on the phone with your very polite customer service reps. However with no avail, I can’t seem to get a replacement camera or ring alarm replacement sensor. I am exasperated. And as much as I like the ring app and interface with my properties. I would never buy another product again!!!!
•4
04-03-2022 02:52:12
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- S
@Chelsea_Ring Community manager how do I make a complaint about customer service/technical help that does not speak or understand english? we were on the phone for over 2 hours with no resolve and constant frustration. Thank you Cherrie
•2
24-04-2022 11:37:03
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CHi @Sincere1. If you have any concerns about your support experience, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to document your feedback. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
25-04-2022 03:55:21
- U
From what I have read, this is another Ring dead end! Ring does not want to hear negative feedback. No one does. However, it's imperative to any person or business to understand where and why they are failing. Yesterday I received my products. I spent over 1-1/2 hours with someone from So. Africa who was unable to help. Then I spoke to someone from Texas. I do not think he graduated high school. I haven't spoken to an adult in a professional role (customer service) with such poor use of the English language. VERY DISAPPOINTING! I will write and mail (USPS) my complaint letter. With tracking, I know it will be received. Unfortunately for me, for us, it will not be read by the proper people!
•3
09-11-2022 12:30:50
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Chelsea_Ring
Talk to us @AlexEthridge we're here to help. Just remember, we're humans too but are more than hppy to hear about your experience and respond appropriately.
0
20-05-2020 06:43:45
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