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What do do if an order from ring didn’t arrived
hardwired-video-doorbell
shipping
cs-support
hardwired-battery-video-doorbell
I ordered a solar charger for the ring doorbell The tracking number indicate that the item arrived but it did not I called customer support and 3 days passed without any news or update from them
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08-10-2021 03:52:10
Responses (1)
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Marley_Ring
Sorry to hear about this experience, @RoyMoritz! Reaching out to our support team was definitely the best step to take. If the tracking information is showing as delivered or is not updated properly, our support team can look into the order status, as well as resolve the matter for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Thank you :)
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08-10-2021 08:35:05
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