General Topics
Upgrading plan from Basic
I purchased a Ring Doorbell 2 and the free trial plan ran out, so I purchased a Basic plan and all went well. I just installed 2 x Floodlight Cams which are still running on the free trial. I want to upgrade to the Protect Plus plan, before the free ones run out. I went to the website and there was a button to click to Upgrade Plan, but when I went to pay for it, they wanted the full price for a new Protect Plus plan, so I aborted the transaction. How do I go about upgrading and not having to pay the full price, only the upgrade price? I'm in the UK. If I have to call Customer Service for this, what is the best number to use? I can call the USA (for free) if necessary.
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05-01-2020 09:27:00
Responses (5)
- W
Thanks for the reply and the phone number. I'll give them a call. Probably best to leave it until tomorrow - a business day. :-)
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05-01-2020 09:37:23
- R
Curious on this. I’m in the same predicament. Let me know what you found out. Thanks
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14-05-2020 02:12:32
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B> @HouseofKings wrote: > What is the number for the U.S.A? Hello @HouseofKings , The number for the USA is: (800) 656- 1918. Ring Support for help by telephone: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours have been changed also, and you might encounter extended time on "hold" so please be patient: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) :)
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07-11-2020 01:00:28
MWhenever I've called the US support number, I am speaking with individuals that are difficult to understand and comprehend. I attempted the online help, received canned answers for an unrelated topic. Trying to find out if my prepaid plan offsets the plan upgrade, or what. When I spoke with the support number operator, she was in a hurry to get my information. Not a warm fuzzy feeling about her attitude. Are they getting a commission or an upsale percentage?
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19-11-2020 10:58:17
MSorry to hear about this, @MNCS. When upgrading your Protect Plan subscription from Basic to Plus, you will receive a prorated refund for any amount left on your Ring Protect Basic yearly plan(s). The Ring Protect Plus Plan will be charged immediately and you will begin a new billing cycle. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360022109431-Upgrading-Changing-or-Canceling-your-Ring-Protect-Plan) for more information on changing plans. I hope this helps! :)
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20-11-2020 03:13:49
- U
Facing the same issue here in sweden, i had to create a new protect plus plan since i could not find an upgrade button when i tried to doi from basic plan. hope i get refunded the diffference. Any telephone or support for sweden?
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21-06-2023 08:57:38
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- J
Hi @user48821. We have this [page](https://support.ring.com/hc/en-gb/articles/213608406#store-call-us) that provides you with all our support numbers, including Sweden's, and hours of operation.
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23-06-2023 05:20:49
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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23-07-2023 05:21:32
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Eagle328
I did this in the beginning too. I think they refund your balance of your old basic plan and then switch you to the plus. I'd contact customer service in the UK. United Kingdom 01727 26 3045
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05-01-2020 09:32:56
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