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thisholidayjoe
Subscription Lapsed and I Need Lost Videos
My subscription, which I thought was auto-renewing, expired with no notice. I didn't realize it until 2 days after my recordings stopped saving to the cloud. I've immediately re-subscribed, but in the 2 days that it was down there's a video I need. Is there any way to recover that? I'm frustrated because had I received an email saying it was expiring I would have taken care of it immediately and would not have lost this important footage.
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17-05-2020 04:37:49
Responses (11)
- T
Hi @terrapin22. To add to what Chelsea has said, there is not a way to restore deleted videos. Once the videos are deleted, they are gone. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115001834066) will show you how to download videos in the event you find a video you would like to save.
•1
14-05-2021 04:14:13
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- D
I have had the same problem. My credit expired and before I noticed all the footage was gone. It did take three weeks but I was traveling and my phone got damaged and I could not log back with my new phone until I got back to my computer (given security requirements). It seems like a month grace period should be built into the product. Now I left feeling like I should replace this entire system because I can't trust that this type of thing will not just happen again.
•6
12-07-2021 06:37:57
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- A
Has this now been changed? I have an expired subscription and videos from 2 days ago in my event history that I want to view but that I can not access. I will renew subscription if that means I will be able to access the videos from 2 days ago.
•2
16-10-2021 03:02:32
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- A
No incentive to renew I guess. Missed opportunity on Ring's behalf to get the people who don't tend to keep a subscription, to renew when they have something valuable they need access to. All it would take is keep a rolling list of recordings for a few days or a week and make them available if you subscribe/renew for a year.
•1
17-10-2021 05:25:48
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terrapin22
Has this changed at all in the last year? Because I'm in the same boat as holiday joe right now, and it would be really really handy if I could access video from a 2 day lapse.
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13-05-2021 10:27:40
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