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  Caitlyn_Ring

  Hi @Sharninaj26. I'm sorry to hear that your Ring device has been stolen. We experienced an [AWS outage](https://community.ring.com/t/current-aws-outage-6-13-2023/207146) on 6/13/2013 which affected our phone lines. This outage has since been resolved, so you should be able to contact our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) now. Before contacting support, make sure to request a copy of the police report that was initially filed at the time of the theft. You can read more about our device theft policy [here](https://support.ring.com/hc/en-us/articles/115003475783-What-to-do-After-the-Theft-of-Your-Ring-Device).

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  15-06-2023 05:31:20

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  15-07-2023 05:31:57

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