We have 2 Android phones, Samsung S20 and Note 10, all of a sudden both are experiencing the same Live screen freezing across all cameras, on wifi as well as on cellular. All other Ring functions are working fine, recordings, etc. But every time I go to Live view the screen freezes. You can hear audio streaming through ok, but the picture is frozen. Live view had been working fine as of 2 days ago and I haven't done anything different. I have restarted the phones, rebooted the router, verified good Wi-Fi signal, uninstalled then reinstalled the installed the Ring app, but none of this has fixed. And another strange thing occurred.. when trying live view from my car, the app was attempting to place a phone call through it via Bluetooth! This happened on mine as well as my wife's car. Live view works fine from a web browser but not from the app, so I suspect there's a glitch in it. Tech support tried to help but didn't have a solution. Anyone else having this issue? It's kind of useless without live view working correctly.

Live view concerns are often related to wifi or mobile device connection variables. Check out your RSSI in the device health section of the Ring app to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device. As suggested by other neighbors above, it's always a good step to test wifi connection versus cell data connection on your mobile device. If this concern persists, please give our support team a call at one of the numbers available here for further assistance.

I’ve got a door view camera (peephole camera) and got the Ring app on my iPhone. The videos I get do the same,freeze,and I’ve been told it’s my phone 🤔

‎Ring doorbell not charging and not connected to Wifi

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JediVen

Ring doorbell not charging and not connected to Wifi

Hi, I've been charging my Ring Doorbell for almost 4 hours and the device health info have not changed status. I tried to tested the device by trying a live view and just keeps buffering. I figured it might be the internet connection. I've tested the Wifi and it the speeds are 40 MB download and 17 upload which is sufficient for the Ring. My Ring doesn't seem to be charging or connected to Wifi but I've tried to plug in again to recharge and also tried to reconnect to the Wifi and it does not seem to be working. Thank you for your help.

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23-05-2020 07:45:23

Responses (1)

C
Chelsea_Ring
Hey @JediVen. You normally have to charge the Ring Video Doorbell for about 8 hours for a fully charged internal battery. In addition, I recommend not using the device when it is charging, as it may affect the charging time needed. Once the device is fully charged, try reconnecting to wifi through the Device Health page. If this fails, please remove the device from your account, reset it by pressing and holding the setup button for 30 seconds and then re-setting up the device. In the event that it may still not set up properly, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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25-05-2020 08:43:31
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