Poor and Odd shopping experience via ring.com

Hi guys, i just want to share what happened to me rgds shopping via ring.comI bought doorbell 4 via website 18 July and was trying to find out the status of the order after 5 working days but nothing show there only say it is confirmed I dont know if that is common or just happened to me that order taking such long time to take a further action : shipping !!meanwhile, i cant manage my order via my account but only go to community that the place i think for sharing experience about devicesThis experience just remind me online shopping method back to 2000's To be honest, i wont purhcase any item through ring.com but only buy ring product from local retailer which is way easy and better communication.Now, i am stuck becoz i cant cancel my order and i dont know what gonna happen to my order, if it is coming or not , fingers crossed