No one can hear me!
Hi, I can currently hear the doorbell on my IPhone plus my partners iPhone but the person at the door can not hear us when answered. I have tried a factory reset of the front door panel plus have unplugged the front door panel and left for over 10 minutes to see if this would help. I have checked that the microphone section on both phones are activated and they are. Any ideas? Could the speakers have possibly stopped working?
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31-05-2020 01:45:02
Responses (4)
- G
I don’t know if this is the latest thread about this issue, but after having this issue on my phone with two different RINGs, I realized the RING app had no access to my microphone. Once access was granted under Settings, all good! 
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20-12-2021 05:19:33
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- U
I have the same the same problem and i have tried all those options but nothing worked at all
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21-05-2024 12:57:11
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CHI @user82478. If you’ve tried the troubleshooting steps listed in the marked solution, and the two-way audio is still not working, please follow up with our support team at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring by sending a private message.
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22-05-2024 11:53:56
- L
Hi, I am having the same issue I experienced back in 2020 with my doorbell.I can currently hear the doorbell on my iPhone 15 and plus my partners iPhone 11 but the person at the door can not hear us when answered. I tried a factory reset of the front door panel plus have unplugged the front door panel last night, which seemed to have worked but this afternoon it has happened again. I have checked that the microphone section on both phones are activated and they are. Any ideas? Could the speakers have possibly stopped working again?
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23-05-2024 01:28:52
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CHi @LGower26. Make sure you have checked your phone’s settings and verified that the Ring app has permission to use the microphone. If this issue persists after trying the troubleshooting steps shared in this thread, please follow up with our support team to investigate further.
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24-05-2024 04:48:13
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Caitlyn_Ring
Hi neighbors! If visitors at your door are unable to hear you through your Ring Doorbell, try the following troubleshooting tips and tricks: Ensure the Ring app has permission to use your mobile device’s microphone. You can find this option in your phone’s settings app under the Ring app specifically. When activating Live View, make sure to tap the microphone icon to activate the two-way audio. While using the Live View and two-way audio, make sure that you’re speaking through the correct microphone on your phone. Some phones have microphones in different places for when you’re using the speakerphone option versus handheld. If this concern persists, please follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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23-06-2022 11:07:57
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