Responses (5)

• M

  Mike70

  All of my times on app and phone are correct except the recording time which is 3 hours ahead.

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  28-07-2023 11:30:42

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• J

  Justin_Ring

  Hi @Mike70. I recommend checking that your Ring app and phone are up-to-date with the latest updates available. You also want to make sure you do not have a VPN activated on your phone, as it can cause errors with the Ring app. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  31-07-2023 07:20:09

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• M

  Mike70

  Hi Justin, Thank you for your great advise but my relative solved the issue. It was a simple resolve that I couldn't figure out. She simply re-installed my address on my app account and it was fixed. She said a 3 hour time difference had to be a time zone issue and re-doing my address fixed the problem. Thanks again, Michael

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  31-07-2023 07:29:39

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• J

  Justin_Ring

  @Mike70. Thats awesome! I'm glad to hear they were able to help you solve this issue. I hope this helps others who run into this concern as well.

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  01-08-2023 06:23:25

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  31-08-2023 06:24:21

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