Responses (2)

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user64587
My husband passed away and the ring account was in his name. I do not have access to his email account and his phone is no longer active. I called Ring multiple times this spring and finally got the devices released from his name and was able to set up my own account to activate the devices with billing to a separate credit card than what was used for the previous account (I paid for the full year rather than monthly billing.) However, Ring won't stop charging my credit card for my deceased husband's old account and they said they can't stop because they can't talk to him to confirm or can't send an email to his address for confirmation. They have been billing my credit card for 5 months for an account that they can't find. My credit card company charged back a couple of the charges but said they can't do it anymore.At this point, Ring is fraudulently charging my credit card $10 a month for an account that does not exist and they are fully aware of this and continue to do it.What can I do to get these charges stopped?
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31-10-2023 13:39:36
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J
Justin_Ring
Hi @user64587. I am so sorry to hear about your loss. Unfortunately, billing concerns cannot be handled here in the Community since we do not have access to account information. You will need to continue working with our support team for further assistance.
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01-11-2023 20:56:12
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