Responses (2)

• M

  Marley_Ring

  Sorry to hear about this @hec2die4! While we do have [spare parts](https://shop.ring.com/collections/accessories/products/spare-parts-for-spotlight-cam-battery) available on our accessories page, I do not see them coming with a seal. Feel free to check out the spare parts packs. If they do not include the needed part, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)

  0

  •

  01-06-2020 09:40:48

  •

  Reply

  H

  hec2die4

  I'm affraid that if this seal is not placed it could damage the Ring during inclement weather days. I will try to call the help desk, but if they can not send me a seal I will need to return the spotlight cam and get another one with the seal. Thanks, Hector

  1

  •

  02-06-2020 01:35:34

  U

  U2bewell

  I have the same problem Just got a cam and no weather seal!!! Please help Thank you Haaa never mind I can switch the other seal due to changing plate direction… hopefully that’s the correct way??? Or do I also need another seal?

  0

  •

  26-09-2021 11:37:33

  C

  Caitlyn_Ring

  Hi @U2bewell. As Marley mentioned, our support team can assist with any missing parts needed for the installation of your Ring Camera. He did link out to our spare parts on the Ring website which you are welcome to check as well. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to request a missing part. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

  0

  •

  27-09-2021 04:09:02

• G

  GBANDJG

  I have a similar instance where i bought 2 Stick Up Cams in a pack and the separate Indoor/Outdoor Power Adapter (Barrel Plug). Neither had a weather proof seal over where you put the power adaptor/charger if you dont want to take the cam apart (to get the USB charger connection). I didnt worry at first as although i thought i would most likely only use inside, i now need to move them outside to keep an eye on our pool but cant get this part. I rang SUPPORT in Australia and the landline for SUPPORT was disconnected so i used the 1300 number. First person coudl not understand why there was a hole for the Power Adaptor/charger and asked for a photo but sent me no email link to reply to (she did promise she woudl send me an email but.....). Second person i get says i will need to contact the "Head Office" as there was NO SPARE PART for this. He gave me an email that RING responds and says THIS EMAIL IS NO LONGER ACTIVE - can anyone help me??

  0

  •

  05-12-2022 04:50:17

  •

  Reply

  T

  Tom_Ring

  Hi @GBANDJG. Unfortunately, there is not a way for anyone in the Ring Community to send out spare parts. If the agent said they were going to send you an email, but you never got it, try checking your junk or spam folders. If you still do not see it, you'll need to contact our support team. You can ask to speak to a supervisor since you've called about this issue before.

  0

  •

  07-12-2022 04:49:18