‎Is anyone else having an issue with Ring Support?

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bshearer61

Is anyone else having an issue with Ring Support?

I growing tired and agrevated with this Ring doorbell. I had it setup and working a few months ago but not installed due to some unforseen medical issues but last week I powered it back up and started to move forward with getting it installed. I charged it up and soom discovered that I could not access it. After a few hours I realized that it was not recognizing the phone I had used for setup. So I went to the website and discovered my Ring was no where to be found within my account. After contacting Support I was informed that the Ownership was with someone else and NOT ME. After proving to customer support that I was the owner with the purchasing information, my address, my phone number, my email address as well as the MAC address of the device the conversation ended with them say "Thank you! We'll get back to you after we attempt to contact the owner in 24-48 hours." Wait a minute. I am the owner and I just proved it. So now it has been days and still no word. Yesterday, 12/26/19, I contacted Support again. They still do not have an update. They have not heard back from co called "owner". So it seems they are placing more sweet Customer Service charm to the person who has my Ownership rather than addressing the issue with the one true owner...ME. So I truly Hope that no one is experiencing this awful customer service.

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27-12-2019 06:54:35

Responses (5)

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Tigerpaw587
My situation isn't as critical as yours, but Ring is poor at responding.
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27-12-2019 11:16:33
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cg101
Sounds to me like someone hacked your system then claimed YOUR ring as theirs while you were down. I would return it to where you bought it and get a new one; then start fresh all over.
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30-12-2019 02:03:26
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cg101
PS... they are doing the best they can with th information they have. Afterall for all they know you are the "scammer" saying it is yours when it is your neighbors, and they don't want to give access to a hacker with all the Ring/hacker stuff that has been making the news lately.
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30-12-2019 02:11:02
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CPain2020
Absolutely. Frustrated -irritated -disgusted. I got my ring door bell and at this time cannot get 2 step security authenicated. I was told that my Wifi signal was weak and that I need a better performance router. So I agreed and they sent me a Eero for 100 day trial then $199 afterwards. I was told all I need to do was plug it in. Hours later, I'm reconnect all my equipment, computer, printer, tablets, echo show and at this time I've called Ring support multiple times and everyone is telling me something different. My doorbell is not working because I have a different Wifi. The person who installed it 'hard wired it for me" - So I cannot take the back of it. Every time I call them the send me a stupid email wanting to verify who I am. I've called 2 times asking for the manager to call me so I can share my concerns with them. Never heard from them. The SUCK! I've never had so many issue like I have with RING. Thinking that this was exactly the directing that I needed to go. Would I recommend this to someone ... DOUBTFUL. Customer service is terrible. You need scripts that are consistent to assist customer.
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18-01-2020 06:42:36
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SandPiper69
The ring had really went to Hell. I am pretty disappointed in there service. It had gotten really bad after they have sold millions of these. I cant even access my front door when someone rings the doorbell. Before it was easy to get a hold of customer service. Anyone have the 1800 number Thanks
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29-04-2020 06:45:36
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