Invoice for plan
I have a registered protect plus plan, but can't see the invoice. Pleas advices
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18-01-2020 02:56:06
Responses (6)
- B
Hi Chelsea\_Ring re: Invoice for Plan I was speaking to Customer Supprort on this exact issue. 4 days ago I was billed on my credit card for AU$120 from Ring. I know this payment was the annual fee for 3 doorbells & cameras I have at 2 locations. My issue is that Ring did not send an email advising the annual plan is renewing or a break down of what the total cost if for or a receipt / invoice. Checking on the Ring website, a tranacation or billing history for Protect Plans is not available. The order history section shows only hardware purchases, surely the Protect Plan purchase history can be included here. The customer service person had to manually prepare and email a history of billing. This process needs to be available to your customers more efficiently. FYI- Nest email 4 day in advance of any plan fee and you can access an order history. Please advise. Thanks, Brad
•6
23-01-2020 01:57:28
JI totally agree with Brad. I also need an invoice for the amounts that Ring carges me. Where to get them easy, now and in the future? Regards, Jan
•2
07-04-2020 10:13:30
CHey neighbors! As recommended, for any invoices, please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). :)
•1
07-04-2020 04:32:13
NThere is no ability to find the invoice for a yearly subscription in the ORDER HISTORY, nor is there anyone to actually contact via the link you mention. You sell your subscriptions in Australia, so you KNOW FULL WELL that we require an invoice for Taxation purposes, yet you deliberately make it impossible to get one. Please send me my tax invoice
•3
24-08-2020 04:42:19
EInformation on customer support below. [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)
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24-08-2020 08:29:25
- A
I'm adding more feedback: How can it be an acceptable business practice for invoices to be available only by request? You shouldn't bill me if you do not (1) provide notice of billing and (2) provide proof of purchase/receipt. My purchase history should show all purchases, not just when I buy a physical device.
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01-02-2021 11:16:56
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- A
We use Ring has a doorbell for your warehouse entrance. We need to have a invoice for the plan has proof of purchase for the Finance dep. So even if it was easy to have it, i never saw any online site without this option. It's pretty ennoying to have to reach the support every month. Hope you will find a way soon Regards,
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19-02-2021 01:17:28
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- C
Hey neighbors! We are excited to announce a new feature that we have released on [Ring.com](http://Ring.com) that will allow you to download your invoices for your Ring Protect Plan. You can now access your invoices online it by logging in to [Ring.com](http://Ring.com) and hovering over **Account** at the top right, and choosing Billing History from the Account dropdown. Thank you for your patience as we worked to bring this to you all, and if you have any issues accessing an invoice online, you can always contact our support team directly for one.
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23-06-2021 06:01:38
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Chelsea_Ring
@andypetrella If you are in need of an invoice for your Ring Protect Plan Subscription, you can reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) in order to obtain one.
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20-01-2020 06:32:38
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