How I can upgrade to "protect plus plan" without having to entirely discard my already paid £24.99?
Hi. I am using your ring.com basic plan service in the UK at this moment. After subscribing to your basic service by paying 24.99 GBP per year since 5/27/2020, today I just realized that this plan does not include the automatic alert system I experienced during my trial with your "protect plus plan". However, when I tried to upgrade my service from the "basic plan" I am in now, I was not able to pay only the difference but had to face the full 80 GBP per year amount seen on my PC screen. I haven't paid this yet as I did not want to pay additional 80 GBP although I already paid 24.99 GBP for my basic service. May I know how I can upgrade to "protect plus plan" without having to entirely discard my already paid 24.99 GBP for my basic plan? I would appreciate if this matter can be resolved with urgency please. Thanks.
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05-06-2020 04:50:49
Responses (2)
- M
Hi neighbors! You will receive a prorated refund for any amount left on your Ring Protect Basic yearly plan and the Ring Protect Plus Plan will be charged immediately. This will begin a new billing cycle. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360022109431-Changing-your-Payment-Method-Updating-or-Canceling-your-Ring-Protect-Plan) for steps on upgrading and more :)
•2
10-08-2020 06:13:35
CCan you tell me how the refund will be made? Will it be refunded to my payment method or will it be added as credit on my account?
•2
23-11-2020 01:57:18
MYou got it, @Chew123! When eligible for a refund, the refund amount will automatically go back onto the original card you used/ payment method within 3-5 business days. :)
•1
23-11-2020 10:33:31
- IQ
Hello I am in South Africa and I have the same issue. I just paid for my basic annual subscription on 28 May but now have 3 devices and have upgraded to plus which starts at the end of the trial - at full cost. Your response is not clear and the article takes me to the cancellations policy page. 🤷🏻♂️ **Please Confirm:** 1. Will the difference between what I already paid for the basic plan **automatically** be off-set against the upcoming plus subscription charge? **OR** 2. **Do I have to cancel the Basic plan** so that the pro-rated refund is processed back to me once the Plus plan is billed? Please confirm which process you follow so that I can take the correct action. Thank you.
•0
12-06-2022 06:10:14
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THi @Ivan.QB. I suggest reaching out to our support team for your account specific Protect Plan related questions. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
14-06-2022 09:40:59
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AFOS11
I have the same issue - have you had a resolution?
1
08-08-2020 10:17:38
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