How hell is it so hard to talk to a human?!

I have spent way too long trying to find a human being to speak to about my faulty doorbell. I WAS considering a subscrption but NO ONE would ever return my emails! And the stupid doorbell doesn't work properly! It's so sensitive a butterfly only has to flap past and pass gas for me to get a constant stream of notifications going through my phone. And there is now way for me to make it less sensitive!. I have physical disabilities and getting this doorbell was supposed to make it easier for me. But not only am I getting notifcations for no reason other than a bird flew over head and it's falling defecation set off the sensor, it take so long to load on my phone that by the time I have video up who ever it was is already gone. I will seriously not be recommending this to anyone.