How Do I Make A Complaint About Poor Customer Service?
Really struggling with Ring Customer Service, I'm stuck in a loop where I can't use the telephone customer service due to having compromised hearing and really struggle with strong accents as a consequence. Ring have closed their email support and when I post a question on this forum I get directed back to the telephone support (which I can't use). I'm going round in circles and just can't get the help I need to resolve the issue with my doorbell. How do I raise a complaint about poor Customer Service with Ring?
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02-02-2021 09:26:55
Responses (2)
- SK
The forum provided no information about how to make a complaint, so I gave up and emailed the CEO of Ring (his email address is easy to find just search Ring CEO). He was really good and I at last received some customer service by email, my issue is now resolved. Scorecard: Ring Community support 0/10 Support from Ring CEO 10/10
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21-02-2021 02:44:56
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JemmNoble
I do not have an account due to the fact that I have no device. How can I cancel the trial period?
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07-02-2021 12:24:51
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