Shared User Access to set Mode
Hello ring community, I contacted support a few times today as I noticed that ring has removed the feature from the web and iOS app allowing a location Owner to grant Shared Users access to toggle the mode (Home, Away, Disarm) of the location. This setting was previously in Settings -> Modes -> Shared User Access. The ring accounts in question have Video Doorbells and Stickup Cams only. The feature is referenced in the following video, where "Shared User Access" can be seen. https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes A screenshot is here:  This feature was incredibly useful for different members of the household setup as Shared Users (for whom full owner access is not appropriate) arriving home at different times to be able to switch the Mode (Away to Home for example) depending on when the location is occupied. This would then disable interior Motion Detection and Notifications automatically as per the Mode configuration. - For locations where my family and I had previously enabled this option, Shared Users are still able to toggle the Mode (thankfully) and there is no way to deactivate this (I don't want to, but not good UX). - For locations where this option wasn't activated, I now have no way to activate it. - In both cases the setting seems to have been silently dropped from the UI but maintained on the backend. Have ring intentionally removed the feature? If so, why and where were the user comms? And what replacement feature for setting the active Mode between a household does ring now recommend? The shared user mode workflow was key to the way my family and I use ring. Clearly sharing the main owner credentials between a household is far less secure and I'm pretty sure this will not be the recommend approach. Thanks!
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13-02-2023 06:36:53
Responses (7)
- S
We just purchased and installed our new Ring cams, and are quite surprised that my wife, who is a shared user on my account, cannot change Modes. Disappointing. Can someone in product or community management at Ring please reply to this thread and give us a sense of when this feature will be reinstated? Thank you.
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04-09-2023 07:33:38
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- S
We just purchased and installed our new Ring cams, and are quite surprised that my wife, who is a shared user on my account, cannot change Modes. Disappointing. Can someone in product or community management at Ring please reply to this thread and give us a sense of when this feature will be reinstated? Thank you.
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04-09-2023 07:33:38
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- R
I just installed a Ring doorbell and another camera and shared with my wife. When she accesses the shared location she has the same access as me - except for modes. They simply do not show where they should be. So she is unable to arm and disarm. We both are using the android app.
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19-11-2023 06:54:57
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- U
Hi. I have 2 locations that I share with other members of my household. One location has Ring Alarm as well as cameras. The other has only cameras. Shared users can only see and control modes on the location with the Ring Alarm. On the location with only cameras, no mode status appears within the Ring App and there is no way for those shared users to change the mode. I just hung up with Ring support and was told that this is how the solution works and that does not make any sense to me. Shared users should be able to change modes so that motion detection does not constantly send alerts to phones, just as I do as the account owner. Would Ring consider correcting this limitation and allow Mode visibilty/changes for shared users and locations with only cameras?
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22-11-2023 07:29:46
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user37437
I have the same issue trying to setup my wife on iOS to allow her phone to change modes.
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25-02-2023 03:05:19
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