Automatic person detection when doorbell pressed not working on Alexa Show

We recently purchased Ringdoor bell and have managed to connect it to all our devices including the echo show. If we ask the alexa show to connect to the ring door bell it will show us the live view, however, if someone presses the door bell or approaches the front door the alexa does not alert us, we only get alerts on our phones. I have double checked the settings on alexa. We have the Alexa show ticked under announcement devices. Also the toggle next to motion announcements and doorbell press announcements has been enabled. I have also tried deleting ring from Alexa and un-syncing it and reinstalling everything but this still hasn’t worked. I’ve tried contacting someone at ring but got through to someone who couldn’t completely understand me due to the language barrier and then suggested I contacted Amazon themselves. Hoping someone here can help, would appreciate any help we can get.