Responses (4)

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  Tom_Ring

  Hi @Kelvalish. Is this a Pathlight or is it another type of Solar Smart Light? Try resetting the light and then reconnecting it to see if that will change how it behaves. Also, if you have another light, try swapping the batteries to see if the battery works in another light. Let me know how this goes!

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  04-10-2021 05:45:19

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  dnmartin98

  I have this exact same issue. Four solar pathlights that will not connect with 100% charged batteries. They will connect if I connect them to USB cables, though. But that's not much use. I've swapped the batteries around, reset the devices, deleted the group they were in and recreated the group with no luck. Has anyone found a solution? It's odd for four lights to suddenly fail like this. I have two other solar pathlights that work fine.....

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  11-10-2021 08:47:09

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  Tom_Ring

  Hi @dnmartin98. It sounds like you've done a a fair amount of troubleshooting. It sounds like this is something out support team needs to address. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  14-10-2021 01:51:10

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  laupower

  Did this ever get resolved? I'm having the same exact issue with two of my solar path lights. The other solar path lights seem like they're working just fine.

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  28-01-2023 11:26:16

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  Justin_Ring

  Hi @laupower. If you have tried the troubleshooting steps mentioned in the previous comments and are still having the same concern, the next best step would be to reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further assistance.

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  30-01-2023 09:12:08

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