Smart Pathway and Spot Lights will not connect to bridge
So I've installed the bridge, I have 4 Pathlights and 2 Spot lights all are wireless. I can not for the life of me get any of these lights to connect to the bridge. I've got 3 other cameras that I've had no issues with connecting to app. The bridge passes all tests, close to the wifi router, I've reset it, un-installed it a handful of times, nothing with connect. I got on pathway light to connect after the 3rd attempt, when going to add second light, nothing. All of this, I've done with the light as close as possible to the bridge. I'm at a loss with this, it's not rocket science. Any help would be appreciated.
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11-04-2020 04:20:09
Responses (1)
- N
Ok, I've un-installed and re-installed the app on my phone, still won't connect. I installed the app onto my Ipad, same thing. Only thing different is that I'm getting a notification that fromt pathlight is offline as it's trying to conect to bridge. I don't know what else to do at this point.
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14-04-2020 04:04:28
NHas no one else come across this at all? I'm at a loss with 6 new lights and a bridge I can't use.
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17-04-2020 01:17:47
C@Nikogto Can you please call into our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)? They can take a deeper look into this to get your devices up and running!
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17-04-2020 06:08:49
Stry using a non apple device to add lights i read somewhere someone else had issues with apple device and used another persons samsung device and it worked no problem.
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28-04-2020 02:04:19
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Marley_Ring
Hi @Nikogto! As long as the bridge is connected to your wifi and online, it should be able to connect to your other Smart Lights. Let's start with removing and reinstalling the Ring app on your mobile device. Please also ensure VPN is disabled and any apps running in the background are closed. Next, try setting up your Smart Lights by powering up only one at a time and within the same room as the Bridge. If this concern persists, try the setup on another mobile device, if possible. I hope this helps! :)
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13-04-2020 07:29:10
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