Mailbox sensor not functional

I just installed a mail box sensor and bridge. Health is showing good for both the sensor and bridge. Batteries are showing 100%.The problem is that no events are showing up in the mailbox sensor event log. It appears that device isn’t detecting any motion. The motion setting is set to max.Just was on a very frustrating support call with a ring tech. I’m not sure he could spell mailbox sensor, let a lone troubleshoot one. The result of the call was that he didn’t have a clue and he would escalate to advanced support and I should get an email in 5-7 days. I find that totally unreasonable for support on a brand new product.Has anyone else had similar issues and how did you resolve it. I’m about ready just to return it to Amazon.