Responses (4)

T
Tom_Ring
Hi @ThreeHowls. How are your Light Settings adjusted for the Mailbox Sensor? Try toggling your Light Settings off and testing the Mailbox Sensor to see if this is impacting its functionality. Also, if the Mailbox Sensor is in a Light Group, try removing it from the Light Group. Let me know if this helps.
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01-06-2021 16:35:42
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G

GDE

My situation matches the problem statement but the recommended solution is not working for me. - Geoff

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03-06-2021 11:36:59

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T

Tom_Ring

Hi @GDE. Try bringing your Mailbox Sensor closer to your Ring Bridge. If it functions normally, this will let you know that there is a distance/signal issue. In this case, you will benefit from changing the location of your Ring Bridge. I hope this helps.

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04-06-2021 16:24:12

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user57

Not sure if it helps or not, but I tried to get my mailbox sensor to detect any motion and I even bought another just in case the one I had was broken. I just discovered that I had to first put it into a light group, and then it magically started to detect motion. Once I removed it from the light group it stopped working. This page https://support.ring.com/hc/en-us/articles/360050067431-Ring-Mailbox-Sensor-Information says you don't have to put the sensor into a group but as soon as I set it to "No group assigned" it stops detecting any motion. Once I put it back into a group then it detects motion again.Very frustrating to say the least :frowning:

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10-06-2021 00:16:36

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R

RobRambo

As long as its linked to lights mine shows motion but does not Notify me

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17-06-2021 15:43:49

R

rsneed1

I had the same experience. I was trying to figure out why my newly installed mailbox sensor was not working all evening! Glad I found this post! It is not stated anywhere that the mailbox sensor needs to be added to a group in order for it to work but that is exactly what got mine working! Thanks user57! Ring please update the instructions to state that you must add the mailbox sensor to a group in order for it to work. If you say that adding to a group is not necessary then point this issue out to the developers so they can fix this bug, so the next person will not have to struggle with getting their mailbox sensor to work.Thanks!Ring rocks!!

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25-06-2021 02:41:44

G

GarySweden

Last week I installed a brand new Mailbox Sensor with the Ring BridgeBut whatever I doReset and reinstall Ring bridge/Mailbox sensor 7times- followed all tips I could find on the web still I do not get any push notifications or sound•The Bridge/Mailbox sensor is correct installed•The signal is good•The Mailbox sensor works and indicate movement in the Ring App, but no push notes or sound comes on my phone•I did even subscribed Ring Protect Pro 10€ to see if I was needed to pay for get it to work, but ofcourse not 😕**Is this the trick to add it in a group to get it to work please explain how you did this?** 🙄🙏🏻

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30-05-2023 18:28:17

J
Justin_Ring
Hi @GarySweden. You have tried all the basic troubleshooting steps I would have suggested trying for your concern. The next best step would be to contact our support team to further assist you in getting this resolved. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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31-05-2023 16:47:10
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