Test failure with Fermax 3391 using Ring Intercom
Hi everyone,I bought a Ring Intercom 3 days ago. I connected the intercom to my Fermax 3391 following the instructions (I’ve checked before, that model is fully compatible).Once Ring Intercom is connected to Fermax and connected to WiFI, application asks to do a “test”. I can’t finish this test and it stucks in a loop in the last part when tries to detect the “signal”. I explain step by step:I press the button when wizard saids.The music sounds (so this part OK).Then press the button again to detect the signal.I press the button… it gets stucked for a moment and after that door entry is opened by ring intercom BUT it goes again to the 1st step of the wizard So i can’t finish the test and Ring Intercom is not working. Can anyone help me?I’ve checked connections twice and all is fine. Indeed, the music sounds OK and the door can be open, but is unable to detect the signal.Thanks!
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04-06-2024 17:36:10
Responses (4)
- P
Hi @luthak. Welcome to the Ring Community!We’d be happy to take a closer look at this with you. Please send us a screenshot of the error message you’re receiving, a picture of the wiring and another picture of the case of your current intercom. Our team will then be able to investigate this further. We look forward to hearing back from you.
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06-06-2024 16:50:00
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UHi @Pino_Ring , Today I wanted to record a video with the wizard loop problem for the support team and surprisingly, repeating the same steps as the other day, now is working :O. I can't understand what happen... because I swear I was doing the same steps in the same way. I finished th
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14-06-2024 18:53:57
- C
The Ring Community has recently undergone some updates, so there may be some delays in our Intercom team accessing this thread. In the meantime, you can contact our Intercom support directly for assistance. Thank you for your patience!
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11-06-2024 15:32:33
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tecx
Same…music, then press again and the door opened, then press again it plays “beeps” (i think 3 or something) and then it asks me to press the button again and it says error code: P16-160I have a mesh network with good range signal…i dont know how to resolve this…
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04-06-2024 20:17:02
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