‎High pitched noise when answering via app, cannot hear voice

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user82658

High pitched noise when answering via app, cannot hear voice

Hi I have just bought a ring intercom, connected properly via the app instructions to a Tegui Horizon 0E7020. I can open the door without any problems via the app but when I answer the door via app the outside com of the doorbell makes an insanely loud high pitched noise, likely feedback, and cannot hear voice. This only happen using the app, the phone works fine. Modifying audio levels on the app does nots solve. Could you please help? Wiring: a6-1 a2-5 a3-4 a5-3 a1-2 Thanks

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25-05-2024 06:46:38

Responses (1)

P
Pino_Ring
Hi @user82658, Welcome to the Ring Community!!! We’d be happy to take a closer look at this with you. Please send us a picture of the case of your current intercom. Our team will then be able to investigate this further. We look forward to hearing back from you.
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28-05-2024 10:47:29
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