Video Issues on Ring Doorbell Pro
Hi - I have a new issue with my ring doorbell. When I get motion detected, I get the notification but the video is is only shown for about 8-10 seconds, then it breaks up and stops. I have reset my router and the doorbell and no joy. I am thinking my WiFi is ok as the Ring camera in my garden is working as normal, just the doorbell. Any thoughts?
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01-12-2022 01:28:38
Responses (2)
- 5
Try changing the channel on your router if you have the ability to do so. Try and use channels 1, 6 or 11 if you can too. Download a WiFi tool from the Apple or Play Store to your phone such as Wifi Analyzer or Netgear Wifi Analytics (I use the Netgear tool; you don't have to have/use a Netgear router to use this). Try and see what channels your neighbors are on and pick one of the above channels that has the least traffic. I strictly only use those 3 channels and if I'm having issues I will bounce across them depending on how many neighbors are on a given channel. Honestly, I can't tell you how many times just changing to a different channel has resolved issues for me over the years. Also check your voltage under the Device Health of your DB Pro--make sure it's getting enough juice (number should be in the green). This could be a power issue too the way you describe it.
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05-12-2022 08:52:52
- J
Hi @paulcrate. I appreciate you performing those troubleshooting steps! Because you've connected it to a hotspot and the Doorbell works properly, it appears to be a network issue. I would follow the steps in this Help Center [article](https://support.ring.com/hc/en-us/articles/4407014643732-How-to-Change-Router-Channels-) on changing router channels to see if it helps. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-12-2022 08:31:35
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paulcrate
So an update to this - I think it may be a network issue but not sure how to resolve. My ISP is showing a speed of 40mbps downstream and 8mpbs upstream - WiFi speed test gets results very close to this My Doorbell has RSSI -39 My Spotlight cam has RSSI-43 So both similar infact, the doorbell has a better WiFi Connection. The doorbell doesn't work but the garden cam does I switched the doorbell to work off my mobile hotspot and it worked perfectly fine. What to look at next??
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02-12-2022 08:17:06
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