Ring Video Doorbell 4 - no light/doesn’t work as a doorbell
Evening all, Bit of a tricky one. Have had my video doorbell 4 for just over 2 years and it has been working fine until recently. It is still capturing video/movement etc but no longer works as a doorbell. Battery is charged etc and I have tried resetting through the app and resetting the doorbell with no luck. I did get the white circling light when I reset on the doorbell but then it went off. Any ideas / suggestions of what could be wrong with it?
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05-01-2025 06:43:19
Responses (1)
- U
Hi Caitlyn, nothing happens. I have the volume set to max for the doorbell and ring alerts are on, but no ring from the doorbell and no notification on my phone that it has been rung. The doorbell is on battery only (not sure if this is what you mean about it being on a doorbell circuit?), but I do have a chime linked to it.
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06-01-2025 11:26:09
THi @user_3d804a. Caitlyn means to ask if your doorbell is hardwired to a doorbell transformer and a indoor chime kit. What is the RSSI for your doorbell, located in the Device Health menu. When you press the doorbell button, does this appear in your History as a red, Missed Event? What type of phone and what version of the Ring app is installed?
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08-01-2025 01:02:17
UHi Tom, Ahh ok, makes sense. No - doorbell is not hard wired to anything. RSSI is showing as 46 (RSSI -46). Pressing the doorbell does nothing, no ringtone from the doorbell and no notification or missed event in the app. I’m using an iPhone 15 pro with ring app version 5.80.1.
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10-01-2025 06:43:03
THi @user_3d804a. Thank you for clarifying. It seems as if our support team is going to have to take a closer look into your unresponsive doorbell. Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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13-01-2025 01:31:39
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Caitlyn_Ring
Hi @user_3d804a. What happens when you press the Doorbell button? You should hear a ringer from the Doorbell itself, and receive a push notification if you have Ring Alerts toggled on. Do you have the Doorbell connected to an existing doorbell circuit with a chime kit?
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06-01-2025 08:05:54
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