Let down by RING

after 3-4 weeks of my ring doorbell going offline for no apparent reason, and having to manually re-setup the doorbell each time, I was finally working form home at a time I could call the customer service line in there operating hours.  After numerous failed attempts to get the doorbell to reconnect to the Wi-Fi, the customer service advisor advised me that by doorbell was indeed broken, and it had been faulty for some time. Many many weeks was there official line.  To rub salt into the wounds, turns out I'm 2 weeks outside my warranty period! the customer service agent even admitted and agreed that my doorbell was indeed faulty during a period within the warranty, however as I had not rang them till today, it was too late and they wouldn't do anything to help me out. They admitted it broke within warranty but kept refusing to help as my call was outside warranty period.   really disappointing service from Ring. why have a health checker built into the app, if the health checker doesn't pick up any errors. I wont be buying a ring product again,