Doorbell firmware not updating

I’m experiencing the same issue now and getting the same response (35% discount) from tech support. Somehow in the firmware update process it changed my Ring network id# which I believe is why it won’t work anymore. Why would I want to purchase another one, discounted or not, if I’m only going to get a couple of years use out of it. I would understand if it were struck by lightning or it were several years old but a couple of years? At the price they cost they should last longer than two years.