U
Distorted sound on Ring doorbell
audio-quality
battery-video-doorbell
troubleshooting
My doorbell sound is so distorted that the person at the door cannot understand what I am saying, so device is pretty much unusable. It used to work and still now the first few words I speak are clear, but after that is indecipherable! Have always been borderline with wi-fi signal even though doorbell, router and booster are literally within 3 metres of each other. Not sure if this is still the problem?
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02-12-2022 04:15:13
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Justin_Ring
Hi @user292891. If you are experiencing poor audio quality from your Doorbell, try the following steps: * [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * Power cycle your router by unplugging it for 10 seconds and then plugging it back in. We also have this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-12-2022 08:44:13
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