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user54202

Cannot authenticate

app-settings

account-settings

cs-support

Hi, My aunt set up the ring doorbell over 6 months ago. She didn’t put it on the door so it went back in the box until today. Now she goes to log in and it asks for authentication but there is no way to change how she can authenticate her account because to get to the control centre to change this setting, it wants the 6 digit authentication code - which she cannot get! So it’s a dead end situation. Please help asap, thanks.

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09-08-2023 06:47:41

Responses (2)

J
Justin_Ring
Hi @user54202. Here in the Community, we do not have access to account information to help someone gain access to their account. For this concern, you will have to call our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) for further assistance.
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10-08-2023 04:21:03
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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09-09-2023 04:21:09
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