Ring Video Doorbell
Ring Doorbell goes off when no one is there
A few months ago my Ring Doorbell starting ringing several times a month at 1:00 or 2:00 in the morning. There is no one there. I have security lights that come on with motion and there is no video. This is very frustrating to be woken up from a sound sleep. Is there a way to disable the doorbell for a certain time period? Pat
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16-06-2021 11:56:16
Responses (6)
- M
That is a good question! If it is motion detection, that could just be something triggering the motion, and would be avoidable through settings. For a button push Ring alert, or someone actually ringing your Video Doorbell, this should only be possible via a physical button press. Check your event history to see if there is any video or event that registers, or if this is just your in home chime kit sounding. For a chime kit sounding randomly, this should not happen, but is likely due to wiring variables. Something worth checking here is your in home chime settings. The in-home chime settings can be found in the Device Settings section, specific to each of your Ring devices in the Ring app. Most Video Doorbell models should have this setting available, but some may not. If you do have this option available, please ensure it is set for the proper chime kit you have there. Additionally, and in case you are seeing an event from the intermittent ringing, please ensure the Video Doorbell button is not jammed / stuck and is free of debris. If this concern persists despite trying the above steps, our support team will be happy to take a closer look at what might be causing this concern. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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17-06-2021 04:07:23
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- U
I hade this happen at 4am this morning with a wireless ring doorbell. No notifications on my phone or the app. Just the ring of the bell like someone pushed the button. No motion no video. But yet it rang. Any ideas what could cause this? Can’t blame it on wiring or power surge as it’s wireless model .
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06-04-2023 11:19:12
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UHave same problem with my "wired to indoor doorbell transformer" wireless to internet Ring Doorbell. Wife frequently reports hearing the indoor bell ring doing the night but I find no video or motion history in the morning. I have my hearing aids out at night so I hear nothing. Any suggestions?
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12-07-2024 10:19:05
CHi @user_a8e202. Ghost rings, such as what you're describing, are typically caused by faulty wiring or a damaged doorbell button. If you've checked the wiring, and the button on the Doorbell doesn't appear to be damaged, our support team can take a closer look.
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16-07-2024 12:54:12
- J
Hi @user41587. For your concern, the next best step would be to give our [support team](https://support.ring.com/hc/en-us/articles/213608406) a call to further investigate.
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07-04-2023 05:08:43
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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07-05-2023 05:08:49
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Marley_Ring
Hi there, @patski107! The [motion snooze](https://support.ring.com/hc/en-us/articles/360000047206-How-to-Use-Motion-Snooze-and-Global-Snooze) feature will allow you to snooze notifications for a certain duration of time. The [motion scheduling](https://support.ring.com/hc/en-us/articles/218380863-Scheduling-Times-When-You-Don-t-Want-to-Receive-Motion-Alerts-) feature will allow you to schedule times to not receive alerts. Each link has steps for setting up and using. I hope this helps! :)
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16-06-2021 06:15:39
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