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New Xfinity Modem; Can't connect Ring Pro
I just got a new Xfinity wi-fi modem and I'm trying to re-connect the Ring. It keeps saying that the password is incorrect, but I know for a FACT that it is correct. How do I fix this?
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19-05-2020 09:05:20
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Chelsea_Ring
Hey @lwombacher. You may need to ensure the proper ports and protocols are opened to allow the Ring device to connect. Please check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) for more information on this and let me know if making these changes helped!
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22-05-2020 12:58:34
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