U
Doorbell Notifications
hardwired-video-doorbell
troubleshooting
ios
I recently upgraded my original doorbell to the doorbell 2. I’ve never had issues with notifications with the original doorbell.. Since upgrading, the new doorbell 2 is not sending any notifications to my iPhone or my wife’s. It is recording events, but no notifications. I have three floodlight cameras that send notifications just fine. I contacted Ring and was advised to return my doorbell 2 from Amazon and order another. Did that, same issue. Now I’m turning to you. Has anyone encountered this?
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03-07-2024 11:47:12
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Caitlyn_Ring
Hi @user_2bc04c. In the Ring app, check that you have Motion and Ring Alerts toggled on for the new Ring Doorbell you've installed. If these are toggled off, you won't receive any notifications. Should this issue persist, please reach out to our support team at one of the numbers here, or on Facebook @Ring by sending a private message.
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05-07-2024 03:04:21
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