Completely useless integration with Alexa and android phone

I have a hardwired doorbell and two cameras for security. All linked via the Alexa skill to my Echo devices. When someone presses the doorbell i get the call"someone is at your door"through the Echo device BUT NO video. Been through the re-enable routine with the Amazon skill 3 times now with Amazon suuport who have washed their hands of it and told me its Rings problem and they know about it. On the Echo device none of the Ring devices show up under settings Smart home devices, yet on the Alexa app they are listed. To add insult to this my Samsung S21 also gives no live view when someone presses the doorbell. If anybody from Ring reads this perhpas they can offer a fix rather than telling me to contact Amazon support.