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Event History Timeline
I cannot view my Event History Timeline on either my iPhone. or my MacBook Pro. I am able to select a date from Event History but when I do I get a black screen with the statement "No Events Found" When I selected "All Available Dates" only the current, unerased dates appear.What happened to the stored Cloud events?
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03-11-2020 18:47:32
Responses (2)
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I have an entire day that is missing? Says “no events on this day” 7/12/21
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20-07-2021 18:49:30
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Tom_Ring
Hi @hcain. In order to have the cloud storage for your videos, you have to be subscribed to the [Ring Protect Plan](https://support.ring.com/hc/en-us/articles/115005020643-Ring-Protect-Subscription-Plans). If you are subscribed, but are still unable to view your videos, please contact our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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04-11-2020 16:10:08
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