Stick up cam will not connect to WiFi

Hello, I need some help here. I am a new customer. Just got a stick up cam accessories hooked up outside with optional solar charge panel. Final step is to connect to WiFi and every single time I try to connect to my WiFi it does not complete the setup. It connects to the “ring” WiFi and then I type in my password to my strong signal network. It then says to wait, and fails setup every time. I have tried SEVERAL times. I have tried on iOS devices and android devices(I am connected to my 2.4 network). I have called Ring and they are no help, they told me to call my WiFi company and they took me through troubleshooting. My WiFi company stayed on the phone with me and ensured my connection is stable and not blocked. I do not know what to do at this point. I have frontier. Can anyone help me. This has been a stick up cam that was bought a while ago and was never unboxed until now. Please help.