Spotlight Cam Plus ignoring motion zones

I’ve seen this many a time but yet to see a solution. Let’s try again! My ring camera has custom motion zones features. I set these up to make the camera ignore events when my neighbour is on his drive and to exclude dog walkers. I only want alerts when someone is on my drive. However, the camera acts as if the zones aren’t set and responds to the whole view. This is annoying! I get loads of alerts that I just don’t want. I also have a ring door bell and the zones feature seems to work perfectly. What can I do?